Returns & Exchanges

Last Updated: June 2026

At CandyCraft, we want you to be satisfied with your purchase. If you experience any issues with your order, please review our Returns & Exchanges Policy below.

Return Eligibility

We offer a 7-day return and exchange policy from the date of delivery.

To be eligible for a return or exchange, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories and components received with the product.
Be accompanied by proof of purchase or order confirmation.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request, please provide:

Your order number
Clear photos or videos of the product
A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund as applicable.

Exchanges

We offer exchanges for:

Defective products
Damaged products
Incorrect products received

Exchange requests are subject to product availability.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products showing signs of use or misuse
Products damaged after delivery
Items returned without original packaging
Clearance, sale, or promotional items (unless damaged or defective)

Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

For approved returns due to damaged, defective, or incorrect products, return shipping costs may be covered by CandyCraft.

Contact Us

For any return, exchange, or refund-related inquiries, please contact:

CandyCraft

Address:
Aayodhya Nagar Link Road,
Kedgaon, Ahilyanagar, Maharashtra, India

Phone:
+91 9324348365

Email:
rushikeshdixit12@gmail.com

Our support team will be happy to assist you.