FAQs

Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

2. What payment methods do you accept?

We accept secure payments through major payment gateways, including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

3. How long does delivery take?

Orders are typically delivered within 3–7 business days after dispatch, depending on your location.

4. How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS. You can use these details to track your shipment.

5. Do you offer Cash on Delivery (COD)?

Cash on Delivery may be available for selected locations. Availability will be shown during checkout.

6. What should I do if I receive a damaged or defective product?

Please contact us within 48 hours of delivery and share clear photos or videos of the product. Our team will review the issue and assist with a replacement or refund if applicable.

7. What is your return policy?

We offer a 7-day return and exchange policy for eligible products. Please refer to our Returns & Exchanges Policy for complete details.

8. Can I cancel my order?

Orders can be canceled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

9. Do you ship across India?

Yes, we currently deliver to most locations across India.

10. Is my payment information secure?

Yes. All payments are processed through secure and trusted payment gateways. We do not store your complete payment card details.

11. What if my order is delayed?

While most orders are delivered within the estimated timeframe, occasional delays may occur due to courier issues, weather conditions, or public holidays. If your order is significantly delayed, please contact us.

12. How can I contact customer support?

You can reach us using the details below:

Phone: +91 9324348365

Email: rushikeshdixit12@gmail.com

Address:
Aayodhya Nagar Link Road,
Kedgaon, Ahilyanagar, Maharashtra, India

13. Do you regularly add new products?

Yes! We continuously update our collection with trending, innovative, and useful products so there's always something new to discover at CandyCraft.

14. Why should I shop with CandyCraft?

  • Trending and innovative products

  • Affordable pricing

  • Secure payments

  • Fast delivery

  • Responsive customer support

  • Quality-focused product selection

Thank you for choosing CandyCraft!