Shipping Policy

Last updated: 23 May 2026

Welcome to CandyCraft.in. We are committed to delivering your orders safely and on time across India.

1. Order Processing Time

• Orders are processed within 1–3 business days after confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Time

Estimated delivery time:

• Metro Cities: 3–7 business days

• Other Locations: 5–10 business days

Delivery times may vary during festivals, sales, or due to courier delays.

3. Shipping Charges

• Free shipping may be available on selected products or minimum order value.

• Shipping charges (if applicable) will be shown during checkout.

4. Order Tracking

Once your order is shipped:

• Tracking details will be shared via Email/SMS/WhatsApp.

• Customers can track their package using the courier tracking link.

5. Delayed or Lost Shipments

If your order is delayed or lost in transit:

• Please contact us within 7 days of the expected delivery date.

• We will coordinate with the courier partner and provide support.

6. Incorrect Address

Customers are responsible for providing accurate shipping details.

• We are not responsible for delivery issues caused by incorrect addresses or phone numbers.

7. Damaged Package

If the package appears damaged during delivery:

• Do not accept the package if heavily damaged.

• Record an unboxing video and contact us immediately.

8. Cash on Delivery (COD)

• COD may be available on selected products and locations.

• We reserve the right to refuse COD orders in certain cases.

9. Contact Information

For shipping-related support:

• Email: candycraft9950@gmail.com

• Phone: +91 XXXXXXXXXX

• Website: CandyCraft.in

---

By placing an order on CandyCraft.in, you agree to this Shipping Policy.